How Do i Place My Order?
Ordering online from www.marcjanie.com is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘Add to Bag’. Once you have your desired items in your ‘Bag’, simply click the ‘Proceed to Checkout’ button. You will then be prompted to either sign in to your account or to create a new account. And, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
An Item Added to My Shopping Bag Was Sold Out.
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. You are therefore encouraged to submit payment as soon as possible.
Do You Restock Items That are Sold Out?
We will restock some of our items. Please pay attention to the latest inventory on the website.
Can i Cancel/Make Changes to the Order i Just Placed?
You must immediately contact our Customer Care team at support@marcjanie.com, with your change/cancellation request details included. We process orders very quickly, so changes and cancellations cannot always be fulfilled.
What Currencies Can i Pay?
We accept several currencies. Kindly note different payment methods support different currencies when checking out.
How to Return?
Please review our website's return policy by clicking here.
Is My Privacy and Personal Information Secure on Your Site?
We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.
Will i Have to Pay Any Sales Tax?
Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, if any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, MARC&JANIE cannot declare purchased items as a gift or list an amount that lower than the actual product price.