Shipping Info
We accept orders worldwide, and the scope of delivery basically covers all parts of the world.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
Shipping
1. Countries: United States, Canada, Mexico, Japan, Australia, New Zealand, Israel, Brazil
Standard Delivery: 8-12 days
Express Shipping: 5-7 days
2. Countries: Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Lebanon, Bahrain, Jordan, Oman
Standard Delivery: 6-9 days (Free)
3. Other countries
Standard Delivery: 15-30 days (Free)
All delivery options and their corresponding fees will be displayed at checkout.
Shipping Time
After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.
In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
For other orders, products, and logistics related issues, you must contact please contact our customer service via support@marcjanie.com for help.
Return Policy
*Support these countries: USA, Canada, UK, Germany, France, Australia, Singapore, Japan
At MARC&JANIE, if you're not happy with your purchase for any reason, please Click this link to request submit the return request, and we will offer you solutions according to your case.
30-day refund/replacement (Free)
1. This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. You may receive a partial or no refund on used, damaged or materially different returns.
2. If your return is accepted, we'll send you a pre-paid return label and instructions on how and where to send your package.
How to Return
Step 1:
Submit your return request with your order number and the item you need to return or exchange.
Step 2:
Follow the return instruction to mail the products to our return facility.
Step 3:
Please send the returned product to our return address.
Step 4:
Refund will be paid within 5-10 business days once we receive the parcel.
*Support these countries: Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Lebanon, Bahrain, Jordan, Oman
30-day refund/replacement (Free)
1. This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. You may receive a partial or no refund on used, damaged or materially different returns.
2. To start a return, you can contact us at support@marcjanie.com. If your return is accepted, we'll send you a pre-paid return label and instructions on how and where to send your package.
3. Refund will be paid within 5-10 business days once we receive the parcel.
*Other Countries
You may initiate a Return Request within 30 days from the date of the item's arrival. All return requests are subject to evaluation.
To start a return, you can contact us at support@marcjanie.com.
If your return is accepted, we'll send you instructions on how and where to send your package. Refund will be paid within 5-10 business days once we receive the parcel.
*All Countries
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.